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Looking to learn a little more about us and what we are doing in the communities we serve? We invite you to read some of our news stories below.

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AltaGas Utilities Inc. Moves Forward with Pipeline Replacement Program

STETTLER, Alberta - April 30, 2020: AltaGas Utilities Inc. (AUI) is moving forward with a major pipeline replacement project in the Town of Stettler, part of a continuing program to revitalize AUI’s natural gas pipeline system. The project will involve the replacement of over 16 km of aging pipeline infrastructure installed over 50 years ago. Construction activities will kick off on April 30th and are expected to wrap up at the end of June.

“Despite all of the recent challenges with COVID-19, it is critical we continue with our major replacement programs,” said Mark Lowther, AUI’s President. “The safety and reliability of our system is a critical priority for the health and safety of Albertans, and this project will ensure the Town of Stettler continues to have access to clean, reliable energy for decades to come.”

Although the Government of Alberta has placed restrictions on work deemed non-essential as a result of the COVID-19 pandemic, the work performed by AUI employees and contractors has been classified as an essential service. AUI has put numerous protective protocols into place to ensure employees, contractors, and the public are kept safe. This will include strict physical distancing rules and hygiene practices as set out by the Government of Alberta.

“It’s also important for us to continue to invest in the communities we serve,” said Lowther. “This project alone will keep over 60 Albertans employed, and help to inject dollars into the Stettler economy by supporting local businesses. I think we can all agree how important that is during this difficult and unprecedented time.

”There will be some disturbances to residents over the course of the project as a result of excavations in certain areas or roadway restrictions. AUI will make all reasonable efforts to minimize the disturbances and restore surfaces to their previous state upon completion of the project. The project areas and excavations will be clearly marked and secured for public safety; however AUI asks the public to be cautious around the project areas. Customers in the affected construction areas will receive a letter directly from AUI with more information.

About AltaGas Utilities Inc.:

AltaGas Utilities Inc. (AUI) is a provincially-regulated, natural gas distribution utility delivering safe, reliable, clean, and cost-efficient natural gas service to over 80,000 residential, rural, commercial, and industrial customers in more than 90 communities across Alberta. Commencing operations in 1954, with its Head Office is located in Leduc, Alberta, AUI operates its gas distribution systems with over 21,000 km of natural gas pipelines and over 700 pressure and regulating stations through a network of 16 district offices. For information, visit

AUI is an indirect wholly-owned subsidiary of AltaGas Utility Group Inc. which in turn is a wholly-owned subsidiary of TriSummit Utilities (TSU). TSU is a Canadian company with natural gas distribution utilities and renewable power generation assets. TSU serves approximately 130,000 customers, delivering low carbon energy, safely and reliably. For more information visit

Wildfire Evacuations – Notice to Customers in the Hamlet of Wabasca-Desmarais and Bigstone Cree Nation

Customers will not be charged for natural gas during the mandatory evacuation period in effect from May 29, 2019, to June 12, 2019, inclusive. A one-time adjustment for this period will be included on June bills.

As a result of the evacuations, Canada Post mail delivery was disrupted and regularly scheduled May bills were not delivered to customers. We expect mail delivery to resume shortly. The due date for May bills is June 18, 2019, and, due to the circumstances, normal late payment fees will not apply. For customers on preauthorized payment plans, normal withdrawals for May bills will not occur in June. Instead, withdrawals for both May and June bills will occur in July.

For customers requiring changes to preauthorized payment arrangements, and for all other customer inquiries, please contact our Customer Care Centre toll free at 1-866-222-2067 Monday to Friday 8am – 6pm.

Wildfire Evacuations – Notice to Customers in the Town of High Level

Customers will not be charged for natural gas during the mandatory evacuation period in effect from May 20, 2019, to June 3, 2019, inclusive. During the evacuation period, regularly scheduled bills were suspended. In order to capture regular billing charges and the appropriate credit for the impacted periods, customers will receive three bills in June covering the following dates:

All three bills will be mailed on June 25, 2019, and will have the same due date of July 16, 2019. Normal late payment fees will not apply to these bills. eBill customers can access all three bills via our eBill web portal after June 25, 2019.

For customers requiring changes to preauthorized payment arrangements, and for all other customer inquiries, please contact our Customer Care Centre toll free at 1-866-222-2067 Monday to Friday 8am – 6pm.

Leduc Caring Companies Group Photo

Leduc Region Caring Companies Launches Own Website

AltaGas Utilities’ is a proud sponsor and member of the Leduc Region Caring Companies (LRCC). In 2014, seven regional mayors participated in an agreement to support and encourage United Way in the Leduc region. Regional business leaders took note, banded together, and the Leduc Region Caring Companies emerged. To learn more about the Leduc Region Caring Companies, check out the following website:


Western Energy Magazine Article Cover

Western Energy Magazine Features AltaGas Utilities in Article

The Winter 2017/2018 publication of Western Energy Magazine features an article discussing AltaGas Utilities’ Aerial Automated Meter Reading (AMR) Program. In an effort to improve the number and accuracy of our meter readings, and to reduce a higher-than average incidence of meter-reader injuries, we switched to aerial meter reading. This remote-capture technology allows our employees to collect meter data in the general vicinity of our gas meters, without having to enter private property. This effort, combined with new technology developed to collect the data by plane has resulted in a 99% meter reading collection rate, eliminated injuries due to meter readings, reduce greenhouse gas (GHG) emissions – substituting 38 vehicles with one aircraft reduced annual GHG emissions due to meter reading by 80 percent (over 400 tonnes CO2 equivalent); and reduced meter reading costs overall. Click HERE for a full copy of the article.

AltaGas Utilities Employees Present Check to United Way

AltaGas Utilities Inc. Host Most Successful United Way Campaign to Date!

2016 marked the 50th year AltaGas Utilities Inc., or its predecessors, supported United Way.  We support United Way through the generosity of our employees, who donate their money and time in an effort to eliminate poverty.  We would not be successful without their involvement, enthusiasm, and imagination, and we are extremely proud to be part of such a tremendous team.  When we support United Way, we do so knowing the money raised is helping people we don’t know, knowing our donations will help a child complete school, or a woman find shelter from abuse.  United Way’s vision aligns with our Company values. This year AltaGas Utilities' Employees donated $59,221 to United Way, surpassing the half a million dollars lifetime contributions mark!  Click HERE for a full copy of our 2017 Impact Report.


Employees Accept Community Award

AUI Employees Accept Community Award on Behalf of LRCC

On November 9, 2017, Greg Johnston, AUI President, accepted the 2017 National Philanthropy Day’s Community Outreach award on behalf of the Leduc Region Caring Companies (“LRCC”). This award recognizes people, companies and groups who have en-gaged in acts of charity, and have given their time, talent and resources to improve the lives of those living in communities out-side of Edmonton. The LRCC was nominated for this award by the United Way of the Alberta Capital Region.

The LRCC is focused on engaging, connecting and inspiring other local businesses to help create pathways out of poverty. Since its inception in 2014, the LRCC has raised awareness on and improved access to support services available to those facing social issues in the Leduc region.

AUI is proud of its employees’ efforts to support the communities in which we live and work in. Greg Johnston is Co-Chair of the LRCC committee and Mark Lowther (VP, Corporate Services) and Lina Bissani-Armstrong (Manager, Human Resources) are also involved in the LRCC. Additionally, Katie Oliver (AUI’s Supervisor, Regulatory Research and Communications), sits on a sub-committee of the LRCC. Together, we can make a difference!


Delivering Warm Energy

AltaGas Utilities Communication Campaign

If you are driving around Alberta, you may notice something a little different. We have unveiled our new communications campaign informing customers of local construction activities. The campaign has been designed to create community awareness of AUI activities in the area and will be promoted in combination with social media notices of construction undertakings. According to the J.D. Power 2016 Gas Utility Business Customer Satisfaction Study, proactive communications with customers is an important driver for customer satisfaction. Frequent communication goes a long way when it comes to business customer satisfaction

The signs were created featuring an AUI Technician in the regions or towns where construction activities are occurring. Every year, new signs will be made based on the construction location and left behind for districts to use when completing work.

Russell Wintersgill, AUI VP Operations & Engineering indicates: “We are excited to be proactive in letting our customers know we are reinvesting in their communities by improving the systems and ensuring we continue to deliver warm energy.”


Group Photo of the Leduc Region Caring Companies Tournament Participants

AltaGas Utilities Volunteers at the LRCC Ball Hockey Tournament

On Friday, May 26, 2017, the Leduc Caring Companies Committee, in conjunction with United Way, sponsored a ball hockey tournament at the Edmonton International Airport. Our President, Greg Johnston, is co-chair of the Leduc Region Caring Companies Committee and we were proud to have helped organize this great event, provide a BBQ for the players and volunteers and initially field two teams (the two teams eventually volunteered to split into three teams, in order to help rescue the schedule when two other registered teams failed to show up).

Money was raised for local United Way funded charities and a lot of fun was had by all. Thank you to all who participated and volunteered their time to help make this event such a great success! Together, we can make a difference!


Award Recipients Accepting Their Awards

CGA Recognizes AUI and Heritage Gas at Annual SAFE Awards

On April 3, 2017, at the 2017 Operations, Engineering and Integrity Conference, the Canadian Gas Association (CGA) recognized the recipients of the 2017 Safety Award(s) for Excellence (SAFE), which honour significant examples of dedication to safety manage-ment. Through engagement in the awards program, member utilities have an opportunity to gain recognition at the corporate and individual level for their work, and through that recognition to in-spire a culture of continuous improvement in safety for employees, contractors, customers and the public at large. Congratulations! We are proud to announce the following:

The Public Safety Award was awarded to our very own, Jeff Walter, Supervisor, Quality Assurance & Damage Prevention, for his active involvement in spreading the word in his community about damage prevention and the importance of safe digging.

We also received the Corporate Safety Award for Vehicular Safety, for our role in reducing vehicle damages last year.


Pink Shirt Day Group Photo

AltaGas Utilities Participates In Pink Shirt Day

On February 22, 2017, AUI employees (pictured above) were proud to participate in Pink Shirt Day to help raise awareness around anti-bullying initiatives. This year’s theme, “Make Nice”, was a great reminder to always practice kindness. Together, we can make a difference! For more information, please visit:


eBill Announcement

AltaGas Utilities Introduces eBill

AltaGas Utilities Inc. is excited to offer paperless billing. When you sign up for eBill, you will be able to view your natural gas utility bill(s) online. Your eBill will look exactly the same as your current statement!

Signing up for eBill is easy! Please click HERE to begin the sign-up process and have your Account Number and Customer Name ready. If every AUI customer opted for paperless billing, we could save almost 1,000,000 sheets of paper!! That would form a stack almost as high as a 28-storey building!!    

2016 Leduc Chamber of Commerce Spirit of Giving Award

AltaGas Utilities Received the 2016 Leduc Chamber of Commerce Spirit of Giving Award

We are humbled to have received the 2016 Leduc Chamber of Commerce Spirit of Giving Award. Our employees give freely of their time, talents, and dollars to contribute to the communities we serve and live in.


AltaGas Utilities employees planting trees

AltaGas Utilities Volunteers at the Beaumont Community Center 

A team of our volunteers, who live in the Town of Beaumont, planted 88 trees and shrubs around the new Beaumont Centre Communautaire Beaumont Community Centre (CCBCC).  We are a proud sponsor the new community center and wish them success and many years of happy memories.


Summer Games Volunteers Group Photo

AltaGas Utilities Inc. Volunteers at the 2016 Alberta Summer Games

This summer we helped make the 2016 Alberta Summer Games in Leduc the “Best Ever”.  The Alberta Summer Games provide many benefits to both the host community and to thousands of Albertans who participate at local, zone, and provincial levels. They provide an opportunity to celebrate young athletes and provide them with a venue to compete and reach their athletic potential. Employees participated in multiple ways - from chairing organizational committees, to helping with registrations and serving lunches. As a major sponsor, we also delivered financial support in the amount of $32,000.