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Privacy Assurance

Customer Privacy Assurance Statement



Legislation governs the use of personal information in Alberta. This Customer Privacy Assurance Statement (Privacy Statement) sets out the way AltaGas Utilities Inc. (AUI) collects, uses, and discloses your personal information. If this Privacy Statement is changed in the future, any changes will be posted to our website. Where the terms "include" or "including" are used, the examples following them are not meant to be exhaustive, but are simply intended to make this Privacy Statement clearer.

If you are our customer, "Personal Information" can include your name, address, identifying numbers, and contact information. It can also include your payment history and the amount of natural gas you use over time. AUI understands the importance of your privacy and the sensitivity of personal information provided by you.


The Type of Personal Information Collected

When you sign up for natural gas service we will collect your name, address, and other personal information required for service, billing, and payment. While you are a customer of AUI, we will also collect information about your use of gas, payment history, and interactions with us. The types of information we will collect include:


The Collection, Use, and Disclosure of Personal Information

We will always try to collect your personal information directly from you. Privacy laws say that you are deemed to consent to the collection, use, and disclosure by us of personal information when you volunteer it and apply for gas service. However, your personal information will generally not be disclosed to third parties unless you consent. We can collect, use, and disclose your personal information without consent in circumstances including: an emergency; a request by a lawful authority like a government agency; an insurance claim; an account collection; or for other reasons set out in privacy laws.

We may also disclose your personal information in the event of a change in ownership of AUI or other financial arrangements. However, in these circumstances, the parties will be bound by legal agreements to comply with this Privacy Statement.

New customers will be asked directly to consent to the collection, use, and disclosure of information as contained in this Privacy Statement. For customers already receiving service, we will assume you have consented unless you advise us otherwise.


Purposes for Collection of Personal Information

When you apply for natural gas service it means you consent to us using and disclosing your personal information for the purpose of providing you natural gas service and other associated purposes, which may include:


Care of Personal Information

AUI has physical, technical, and administrative protections in place to secure your personal information. These protections are in place to safeguard your personal information from theft, unauthorized access, modification, or disclosure.

We try to maintain accurate information and will update your personal information as required. It is important that you notify us of any changes to your personal information soon after they occur. We will only retain your personal information for as long as is necessary to meet the purposes for which the information was collected.


Access to Personal Information

At any time you can request to see your personal information. However, all requests must be in writing. We will try to release your personal information to you, but in order to protect it, we may request that verification of identity be provided. We also may request that a fee be paid, but we will notify you of this in advance. Under certain circumstances, we may refuse to release personal information to you. Some examples of these circumstances are:

If such a circumstance occurs, we will inform you of the reason why the personal information cannot be released.



If you have any questions or inquiries please direct them to our Privacy Officer who can be contacted by email at or by phone toll-free at 1-877-255-5559.