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Information for Retailers

In addition to gas distribution services with default supply, AltaGas Utilities Inc. is also approved by the Alberta Utilities Commission to provide gas distribution services to retailers for consumers who choose to purchase their natural gas requirements from a retailer.

Historic Customer Usage Information Requests

To request historic Customer Usage Information under AUC Rule 010, Retailers must first complete and submit AUI's Retailer Representation and Warranty Agreement.

Please direct questions regarding historical Customer Usage Information to regulatory@altagasutilities.com.

Current Retailer Rates

Terms & Conditions of Service and Contracts

DISCLAIMER: As of June 26, 2010, AUI will be compliant with AUC Rule 004 (Alberta Tariff Billing Code), AUC Rule 010 (Rules on Standards for Requesting and Exchanging Site-Specific Historic Usage Information for Retail Electricity and Natural Gas Markets) and AUC Rule 021 (Settlement System Code Rules). As a result, some aspects of AUI’s terms and conditions of service may be out of date. AUI is currently working towards updating its terms and conditions of service. In the event of a conflict between the AUC Rules and AUI’s terms and conditions of service, the AUC Rules will apply.

Changes to AUI's Regulated Services or Terms and Conditions of Service

AUC Decision Decision Description Decision Date Effective Date Website Posting Date
2009-155 Unaccounted-For Gas – Rate Rider ‘E’ 2009-10-06 2009-11-01 2009-10-08
2009-026 2009 Interim Refundable Rates 2009-02-27 2009-03-01 2009-03-09
2009-038 2008 Interim Refundable Rates 2009-03-30 2009-05-01 2009-04-16
2007-079 Addendum Addendum to 2005/2006 General Rate Application Phase II – Request for Clarification 2008-02-12 2007-11-01 2008-02-13
2007-093 2005/2006 General Rate Application Phase II – Compliance Filing 2007-11-27 2007-11-01 2007-12-03
2007-079 2005/2006 General Rate Application Phase II 2007-10-16 2007-11-01 2007-11-13

Retailer Distribution Service Contact Information:

Retailer distribution service contracts and prudential requirements:

Ms. Jennifer Coleman, CMA
Supervisor, Tariff & Compliance Filings
Phone: (780) 980-7302
E-mail: jcoleman@altagasutilities.com

All other retailer distribution service inquiries:

Phone: 1-877-916-5426
E-mail: retailersupport@altagasutilities.com

Last updated 2010/06/28