Safe, Reliable, Economical. Alberta Based.
Information for Retailers
In addition to gas distribution services with default supply, AltaGas Utilities Inc. is also approved by the Alberta Utilities Commission to provide gas distribution services to retailers for consumers who choose to purchase their natural gas requirements from a retailer.
Historic Customer Usage Information Requests
To request historic Customer Usage Information under AUC Rule 010, Retailers must first complete and submit AUI's Retailer Representation and Warranty Agreement.
Please direct questions regarding historical Customer Usage Information to regulatory@altagasutilities.com.
Current Retailer Rates
Terms & Conditions of Service and Contracts
Changes to AUI's Regulated Services or Terms and Conditions of Service
| AUC Decision | Decision Description | Decision Date | Effective Date | Website Posting Date |
| 2013-160 | 2010-2012 Final Rates, 2012 Revenue Deficiency, 2012 Meter Reading Costs Refund and 2010-2012 General Rate Application - Phase II Compliance Filing | 2013-04-26 | 2013-05-01 | 2013-04-29 |
| 2013-112 | 2012 PBR Second Compliance Filing | 2013-03-22 | 2013-04-01 | 2013-03-28 |
| 2013-095 | Increase in Standard Non-Refundable Contributions and Special Charges | 2013-03-15 | 2013-03-15 | 2013-03-18 |
| 2012-347 | Performance-Based Regulation Compliance Filings | 2012-12-21 | 2013-01-01 | 2012-12-24 |
| 2012-292 | Unaccounted For Gas - Rate Rider 'E' | 2012-10-30 | 2012-11-01 | 2012-11-01 |
| 2012-013 | 2012 Interim Rates | 2012-01-12 | 2012-02-01 | 2012-01-13 |
| 2012-007 | Change to Rate 1/11 - Rural Other Standard Non-Refundable Contribution | 2012-01-10 | 2012-01-10 | 2012-01-13 |
| 2011-425 | Unaccounted-For Gas – Rate Rider 'E' | 2011-10-27 | 2011-11-01 | 2011-10-28 |
| 2011-319 | Amended Terms and Conditions of Service - Disconnection of Gas Services | 2011-07-26 | 2011-08-01 | 2011-07-28 |
| 2011-311 | 2008/2009 General Rate Application Phase II Compliance and Updated 2011 Interim Rates | 2011-07-25 | 2011-08-01 | 2011-07-28 |
| 2011-073 | 2008/2009 General Rate Application Phase II Negotiated Settlement | 2011-03-08 | 2011-03-08 | 2011-03-17 |
| 2010-621 | 2011 Interim Rates | 2010-12-24 | 2011-01-01 | 2011-01-12 |
| 2010-535 | Interim 2010 Rates | 2010-11-18 | 2010-12-01 | 2010-11-30 |
| 2010-489 | Unaccounted-For Gas – Rate Rider 'E' | 2010-10-12 | 2010-11-01 | 2010-10-14 |
| 2010-484 | Interim Terms and Conditions of Service | 2010-10-07 | 2010-10-07 | 2010-10-12 |
| 2009-155 | Unaccounted-For Gas – Rate Rider 'E' | 2009-10-06 | 2009-11-01 | 2009-10-08 |
| 2009-026 | 2009 Interim Refundable Rates | 2009-02-27 | 2009-03-01 | 2009-03-09 |
| 2009-038 | 2008 Interim Refundable Rates | 2009-03-30 | 2009-05-01 | 2009-04-16 |
| 2007-079 Addendum | Addendum to 2005/2006 General Rate Application Phase II – Request for Clarification | 2008-02-12 | 2007-11-01 | 2008-02-13 |
| 2007-093 | 2005/2006 General Rate Application Phase II – Compliance Filing | 2007-11-27 | 2007-11-01 | 2007-12-03 |
| 2007-079 | 2005/2006 General Rate Application Phase II | 2007-10-16 | 2007-11-01 | 2007-11-13 |
Retailer Distribution Service Contact Information:
Retailer distribution service contracts and prudential requirements:
Ms. Jennifer Coleman, CMA
Supervisor, Tariff & Compliance Filings
Phone: (780) 980-7302
E-mail: jcoleman@altagasutilities.com
All other retailer distribution service inquiries:
Phone: 1-877-916-5426
E-mail: retailersupport@altagasutilities.com
Last updated 2013/04/30
