Information for Retailers

In addition to gas distribution services with default supply, AltaGas Utilities Inc. is also approved by the Alberta Utilities Commission to provide gas distribution services to retailers for consumers who choose to purchase their natural gas requirements from a retailer.

Nomination, Imbalance and Settlement Information System (NISIS)

To log in into NISIS, AUI Retailers need to agree to the web portal terms of use (see checkbox below). NISIS support can be obtained by contacting or by calling 1-855-666-2074.

Nomination, Imbalance and Settlement Information System (NISIS)

Retailer Handbook and Other Information

Historic Customer Usage Information Requests

To request historic Customer Usage Information under AUC Rule 010, Retailers must first complete and submit AUI's Retailer Representation and Warranty Agreement.
Please direct questions regarding historical Customer Usage Information to

Current Retailer Rates

Terms & Conditions of Service and Contracts

Retailer Distribution Service Contact Information:

Retailer distribution service contracts and prudential requirements:

Ms. Jennifer Coleman, CMA
Senior Regulatory Specialist
Phone: (780) 980-7302

All other retailer distribution service inquiries:

Phone: 1-877-916-5426

Changes to AUI's Regulated Services or Terms and Conditions of Service

Current Applications:
The following applications are available on the Alberta Utilities Commission Current Applications webpage:

Proceeding ID. No. Application Description Filing Date
23220 AUI Revisions to Terms and Conditions 2017-12-19

AUI Decisions:

AUC Decision Decision Description Decision Date Effective Date Website Posting Date
23199-D01-2018 Cancellation of Franchise Agreement - Village of Botha 2018-01-10 2018-01-10 2018-01-12
22936-D01-2017 Franchise Fee Rate Rider A Change - Village of Delia 2017-09-12 2017-10-01 2017-09-28
22809-D01-2017 2017-2018 Unaccounted-For Gas Rider E and Rider H 2017-09-07 2017-11-01 2017-09-08
22486-D01-2017 AltaGas 2017-2018 Rate Rider B Filing 2017-03-21 2017-04-01 2017-03-28
21987-D01-2016 2017 Annual PBR Rate Adjustment Filing 2016-12-09 2017-01-01 2016-12-14
22226-D01-2016 Franchise Fee Rate Rider A Change - Town of Hanna 2016-12-05 2017-01-01 2016-12-06
21898-D01-2016 AUI 2016 Deficiency (Rate Rider F) Application 2016-09-14 2016-10-01 2016-12-21
21822-D01-2016 UFG Rate Rider E and H 2016-09-01 2016-11-01 2016-09-02
21380-D01-2016 AUI Compliance Filing to 21380-D01-2016 2016-05-19 2016-05-19 2016-05-24
21431-D01-2016 AltaGas 2016-2017 Rate Rider B Filing 2016-03-17 2016-04-01 2016-03-22
20885-D01-2016 AUI 2016-2018 AUC Rule 028 - NGSSC Exemption 2016-01-08 2016-01-08 2016-01-11
20428-D01-2015 2015 Rule 004 TBC Exemption 2015-12-04 2015-12-04 2016-01-04
20823-D01-2015 2016 Annual PBR Rate Adjustment Filing 2015-12-16 2016-01-01 2015-12-18
20238-D01-2015 AltaGas 2015-2016 Rate Rider B Filing 2015-03-11 2015-04-01 2015-03-12
2014-193 2013-2017 PBR Phase II Negotiated Settlement Compliance Filing to Decision 2014-139 2014-06-27 2014-06-27 2014-07-02
2014-139 2013-2017 PBR Phase II Negotiated Settlement 2014-05-23 2014-05-23 2014-07-18
2013-392 Revisions to Terms and Conditions Related to NGSSC 2013-10-30 2013-11-01 2013-10-31
Last updated 2018/01/12