Fraud Reminder

ALTAGAS UTILITIES WANTS YOU TO BE SAFE.
TO REDUCE FRAUD OR OTHER RISKS, PLEASE REMEMBER:

  1. Should you need to discuss or make payment on your account, please do so through our Customer Care Centre and/or your financial institution. Our service technicians are not authorized to request or receive payment of outstanding account balances.
  2. AUI has received reports of individuals claiming to be utility employees and requesting admittance to customers' homes to inspect furnaces, vents, etc. Please note, except in an emergency or for some appointments, utility personnel should not require access inside your home. If in doubt, AUI recommends you request at least two pieces of identification (including company issued ID) before allowing entry to your home.
  3. If you receive any telephone communication requesting payment or personal information and are unsure whether the call is genuine, please end the call and contact our Customer Care Centre at 1-866-222-2067.
Last updated 2016/11/17