Skip to main content

Contact Us

24 HR EMERGENCIES 1-866-222-2068

Report a gas odour, natural gas fire or damaged gas line, 24 hours a day, 7 days a week.

Residential & Business Customers

Contact the Customer Care Centre
(Start, Stop or Transfer your Service;
Billing and General Inquiries)

Phone: 1-866-222-2067

(Credit Inquiries)
Phone: 1-866-222-2069 

Email: customercare@altagasutilities.com
Fax: 1-866-980-6866
Hours: 8:00AM – 6:00PM, Weekdays

Bill Payment Mailing Address
AltaGas Utilities Inc.
PO Box 2597 Stn M
Calgary, AB T2P 0C8

Head Office Mailing Address
AltaGas Utilities Inc.
5509 – 45 Street
Leduc, AB T9E 6T6

Land Developers, Large Volume Customers & New Communities

Business Development
Email: businessdevelopment@agutl.com

 

Retailer Support

Contact the Retailer Distribution Services
(General Retailer Inquiries)
Email: retailersupport@agutl.com
Phone: 1-877-916-5426

Gas Settlement Support
(Nomination, Imbalance and Settlement Services)
Email: gas.settlement@altagasutilities.com
Phone: 1-855-666-2074

Regulatory Affairs
(Service Contracts and Prudential Requirements)
Email: regulatory@agutl.com
Phone: 1-780-980-7302

Office Closures and Observed Holidays

  • January 1, 2020 – New Year’s Day
  • February 17, 2020 – Family Day
  • April 10, 2020 – Good Friday
  • April 13, 2020 – Easter Monday
  • May 18, 2020 – Victoria Day
  • July 1, 2020 – Canada Day 
  • August 3, 2020 – Civic Holiday
  • September 7, 2020 – Labour Day
  • October 12, 2020 – Thanksgiving Day
  • November 11, 2020 – Remembrance Day 
  • December 25, 2020 – Christmas Day
  • December 28, 2020 – Boxing Day*
  • December 29, 2020 – Office Closed
  • December 30, 2020 – Office Closed
  • December 31, 2020 – Office Closed
  • January 1, 2021 – New Year’s Day
  •  
  • * In lieu of Saturday, December 26, 2020