Code of Conduct

Inter-Affiliate Code of Conduct

AltaGas Utilities Inc.'s Inter-Affiliate Code of Conduct (2005-01-05) - Order U2005-342 (0.2 mb)

Compliance Plan

AltaGas Utilities Inc.'s Inter-Affiliate Code of Conduct Compliance Plan (2005-08-29) (2.5 mb)

Annual Compliance Reports

AltaGas Utilities Inc.'s 2012 Inter-Affiliate Code of Conduct Compliance Report (2013-04-30) (2.7 mb)

AltaGas Utilities Inc.'s 2011 Inter-Affiliate Code of Conduct Compliance Report (2012-03-29) (2.9 mb)

AltaGas Utilities Inc.'s 2010 Inter-Affiliate Code of Conduct Compliance Report (2011-04-29) (2.9 mb)

AltaGas Utilities Inc.'s 2009 Inter-Affiliate Code of Conduct Compliance Report (2010-04-29) (2.5 mb)

AltaGas Utilities Inc.'s 2008 Inter-Affiliate Code of Conduct Compliance Report (2009-04-30) (2.5 mb)

AltaGas Utilities Inc.'s 2007 Inter-Affiliate Code of Conduct Compliance Report (2008-04-29) (3.0 mb)

AltaGas Utilities Inc.'s 2006 Inter-Affiliate Code of Conduct Compliance Report (2007-04-27) (3.0 mb)

AltaGas Utilities Inc.'s 2005 Inter-Affiliate Code of Conduct Compliance Report (2006-04-29) (3.1 mb)

Exemptions

AUC Decision 2010-085 - Exemption from s.3.3.1 (0.09 mb)

Gas Utilities Act Code of Conduct Regulation

The Gas Utilities Act Code of Conduct Regulation is available on the Alberta Utilities Commission Acts and Regulations webpage or from the Alberta Queen's Printer.

Compliance Plan

AltaGas Utilities Inc.'s Gas Utilities Act Code of Conduct Regulation Compliance Plan (2005-08-30) - Decision 2005-097 (1.7 mb)

Exemptions

AUC Decision 2010-247 - Exemption from Audit Requirements for 2009 Audit Year (2010-06-02) (0.06 mb)

AUC Decision 2009-036 - Exemption from Audit Requirements for 2008 Audit Year (2009-04-01) (0.05 mb)

EUB Approval - Exemption from Audit Requirements for the 2006 Audit Year (0.04 mb)

Code of Conduct Disputes, Complaints, and Inquiries

For any code of conduct disputes, complaints or inquiries please contact:

AUI Compliance Officer:

Nancy J. McKenzie, LLM
VP Regulatory and Legal Affairs

AltaGas Utilities Inc.
5509 - 45 Street
Leduc, AB T9E 6T6
Phone: 780-980-5914
Fax: 780-986-5220
e-mail: complianceofficer@agutl.com

or you may also contact:

Alberta Utilities Commission (AUC)
Phone: 780-427-4903
AUC Contacts Web Page

AltaGas Utilities Inc.'s Code of Conduct Disputes, Complaints, and Inquiries Policy (the "Policy")

The Compliance Officer shall acknowledge all disputes, complaints or inquiries in writing (which includes e-mail) within 5 working days of receipt. The Compliance Officer shall respond to the dispute, complaint or inquiry within 21 working days of its receipt. The response shall include a description of the dispute, complaint or inquiry and the initial response of AltaGas Utilities to the issues identified in the submission. AltaGas Utilities' final disposition of the dispute, complaint or inquiry shall be completed as expeditiously as possible in the circumstances, and in any event within 60 days of receipt of the dispute, complaint or inquiry, except where the party making the submission otherwise agrees.

Referral to the AUC

In the event:

a) AltaGas Utilities fails to abide by the process as explained in the Policy above;

b) AltaGas Utilities or a party is unsatisfied with the resolution of a dispute, complaint, or inquiry following the conclusion of the Policy process; or,

c) of an urgent and significant matter, where there is a reasonable expectation that a party's position may be prejudiced by allowing the Policy process to function,

AltaGas Utilities (subject to confidentiality provisions) or a party with a dispute, complaint, or inquiry may refer the matter to the AUC for consideration. A referral to the AUC must be in writing and shall describe the dispute, complaint, or inquiry and must include the response, if any, of the Utility to the submission.