Code of Conduct
Inter-Affiliate Code of Conduct
Annual Compliance Reports
AltaGas Utilities Inc.'s 2016 Inter-Affiliate Code of Conduct Compliance Report (2017-04-28) (3 mb)
AltaGas Utilities Inc.'s 2015 Inter-Affiliate Code of Conduct Compliance Report (2016-04-29) (893 kb)
AltaGas Utilities Inc.'s 2014 Inter-Affiliate Code of Conduct Compliance Report (2015-04-24) (3.2 mb)
Gas Utilities Act Code of Conduct Regulation
Disputes, Complaints and Inquiries about the Code of Conduct
Under the Gas Utilities Act Code of Conduct Regulation, AltaGas Utilities has specific responsibilities. Complaints about contraventions of the Code of Conduct Regulation can be made to AltaGas Utilities or directly to the Alberta Utilities Commission (AUC) or the Market Surveillance Administrator (MSA). The Regulation and AUC contacts can be viewed on the AUC's website at www.auc.ab.ca. The AUC can be reached by contacting 1-780-427-4903 or email@example.com. The MSA can be reached by contacting 1-403-705-3181 or firstname.lastname@example.org. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of AltaGas Utilities. To notify AUI regarding any disputes, complaints or inquiries, the AUI Compliance Officer can be reached by contacting 1-780-986-5215 or email@example.com.
Billing inquiries should be directed to AUI's General and Billing Inquiries at 1-866-222-2067 or firstname.lastname@example.org; and not the AUC or MSA.
AltaGas Utilities Inc.'s Code of Conduct Disputes, Complaints, and Inquiries Policy (the "Policy")
The Compliance Officer will acknowledge all disputes, complaints or inquiries in writing (which includes e-mail) within 5 working days of receipt. The Compliance Officer will respond to the dispute, complaint or inquiry within 21 working days of its receipt. The response will include a description of the dispute, complaint or inquiry and the initial response of AltaGas Utilities to the issues identified in the submission. AltaGas Utilities' final disposition of the dispute, complaint or inquiry will be completed as expeditiously as possible in the circumstances, and in any event within 60 days of receipt of the dispute, complaint or inquiry, except where the party making the submission otherwise agrees.