Annual Compliance Reports
For any code of conduct disputes, complaints or inquiries please contact:
AUI Compliance Officer:
Nancy J. McKenzie, LLM
VP Regulatory and Legal Affairs
AltaGas Utilities Inc.
5509 - 45 Street
Leduc, AB T9E 6T6
or you may also contact:
Alberta Utilities Commission (AUC)
AUC Contacts Web Page
AltaGas Utilities Inc.'s Code of Conduct Disputes, Complaints, and Inquiries Policy (the "Policy")
The Compliance Officer shall acknowledge all disputes, complaints or inquiries in writing (which includes e-mail) within 5 working days of receipt. The Compliance Officer shall respond to the dispute, complaint or inquiry within 21 working days of its receipt. The response shall include a description of the dispute, complaint or inquiry and the initial response of AltaGas Utilities to the issues identified in the submission. AltaGas Utilities' final disposition of the dispute, complaint or inquiry shall be completed as expeditiously as possible in the circumstances, and in any event within 60 days of receipt of the dispute, complaint or inquiry, except where the party making the submission otherwise agrees.
Referral to the AUC
In the event:
a) AltaGas Utilities fails to abide by the process as explained in the Policy above;
b) AltaGas Utilities or a party is unsatisfied with the resolution of a dispute, complaint, or inquiry following the conclusion of the Policy process; or,
c) of an urgent and significant matter, where there is a reasonable expectation that a party's position may be prejudiced by allowing the Policy process to function,
AltaGas Utilities (subject to confidentiality provisions) or a party with a dispute, complaint, or inquiry may refer the matter to the AUC for consideration. A referral to the AUC must be in writing and shall describe the dispute, complaint, or inquiry and must include the response, if any, of the Utility to the submission.